Encouraging customers to shop locally with TAG! Pass it on by @MonkeyPuzzleToy #IndieRetail

Independent retailers obviously want to encourage the people within their communities to ‘shop local’ and we know that in return we can offer a breadth of quality products, excellent personal service with good and genuine advice and give high streets a sense of vibrancy and uniqueness that gets lost when the same retailers or supermarkets with their generic branding come to dominate towns.

How can independent retailers compete with convenience and discounts offered by bigger retailers?

However, we realise that supermarkets and big stores have been successful as they can offer a range of products under one roof and, through their size, also offer lower prices than many smaller stores are able to, so how can we even try to compete with the convenience and discounted rates offered by bigger stores?

Many independent shops run their own loyalty schemes to encourage repeat custom but these may not appeal to all customers who may use particular shops infrequently, plus if these are for specific retailers they are not encouraging a general shop local approach, just a shop here approach. This isn’t suggesting a wide range of products to consumers and this is where the TAG! Pass it On scheme is different.

TAG! Pass it On is a community discount card scheme which aims to encourage people to use all their local shops and services.

How Does it Work?

Local shops and services join the TAG! Pass it On scheme and decide what offer they want to use.  Here in our toy shop, Monkey Puzzle Toys, we give our customers 10% off when they spend over £25.  Although obviously this cuts into our margins, which on some of our products are very tight anyway, it does provide an incentive for customers to shop with us and we are even starting to find that customers who have spent in the region of £20 will choose something extra in order to get their discount.

The TAG! Cards aren’t free of charge for customers – initially I was worried that this would put people off joining the scheme, but actually, I have found that this is more likely to make people try to remember to use the cards once they’ve bought them as they want to feel they have ‘got their money’s worth’.  Having purchased a HI-Life Diners card (in the pre-children years when I had a social life!) I can relate to this as we tried to eat out regularly at restaurants in the scheme so that we felt we had had our money’s worth from our card.  The Tag! Cards are £5.00 and as retailers we can sell these and make a little bit of money through selling these too, which is yet another incentive to sell them and get more and more people on board and committed to shopping locally.

Our local TAG! Scheme currently includes 57 retailers – which are a mixture of local shops, restaurants, beauty salons, hairdressers, plus services such as photographers, caterers, tradespeople, printers and even a solicitors so there is a great mix of providers available to choose from and certainly more products and services than you could get from any one supermarket.  The more retailers and services in the scheme the better incentive for consumers to buy a card so it really does start to snowball once plenty of retailers get on board.

Is there a downside?

We’re very conscious of offering competitive prices in our shop and have worked hard to get a good range of products that are affordable for people in these tough financial times.  Also because we are online we have to be competitive if we are to achieve any online sales and we feel strongly that the price we offer online should be duplicated in the shop so that we don’t have a two tier pricing system.  We know that approximately 50% of the people who visit our website live with a ten mile radius of our Manchester shop and use the website to check us out before visiting the shop so prices have to be consistent.  This does mean that sometimes we simply can’t offer the cheapest price online for a product because we have to take into account a customer using the TAG! Card and getting a discount of 10% off from the selling price.  Given that online sales are growing all the time we have worried that we may be sacrificing online sales to be in the scheme, however because our shop sales are currently higher than our online sales this is a risk we’ve had to take.  I guess if we were just about shifting units we’d have rented a warehouse and set up Amazon and Ebay accounts, its being part of the local community, the daily interaction with customers and picking products that we know the parents and children who come into our shop will love that gives us a buzz, (though I’d be lying if I said I wouldn’t like to have more online sales too!!) but as the shop is our primary focus, then a scheme that will hopefully increase footfall to our shop and spend whilst here is the current way forward for us.

At the moment the TAG! Scheme operates in south Manchester, Stockport and Durham city, but I think it’s a great idea that should be adopted in more areas in order to encourage more people to shop within their local communities. To find out more about the scheme view their website  at www.tagpassiton.com

This blog was provided by Amanda Alexander, Independent Retailer and co-owner of Monkey Puzzle Toys, Chorlton, Manchester, M21 9GA

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About Clare Bailey

Clare Bailey, The Retail Champion (formerly Clare Rayner), is one of the most well-known and respected retail experts in the UK. With unrivalled knowledge in retail, high streets and consumer matters, she offers unbiased, independent content – whether engaged as a professional speaker, for broadcast media, or for a written feature. Clare is a business woman, entrepreneur and founder of several small businesses. Having been born into a family of successful business owners, it was inevitable that she’d eventually jump off the corporate treadmill and step out on her own! Today her brand portfolio includes The Retail Champion, The Retail Conference, the Future High Street Summit and the Support for Independent Retail campaign. In addition, she is co-founder of Mobaro Retail UK and a non-exec director of Beed Virtual Assistant Services. Having started her career as a fast-track store management trainee for McDonalds, she went on to work with leading retailers such as M&S, Dixons and Argos. She moved swiftly into management roles before being headhunted into senior consulting roles with global software giant SAP, and international management consulting brand, Accenture. Her corporate background in senior retail, consulting and technology roles, coupled with her experience of creating and running her own business, has enabled her to be equally capable whether consulting to global brands or micro businesses. This unique blend has not only positioned her as a leading expert in all things retail, but has enabled her to add meaningful commentary and insight to the debate around the future of the high street, and, how technology is driving fundamental change in the way consumers, and businesses, interact. Clare has become an influential voice in her field, which has resulted in her becoming a regular media contributor and sought-after conference speaker. Often seen on Good Morning Britain, BBC Breakfast, Sky News, and Chanel 5 (to name a few), Clare speaks on a myriad of retail, high street and consumer issues – but is particular adept when it comes to explaining the context behind retail trading results, newly released data, and government stats, in a palatable and informative manner. In addition to broadcast and conference speaking, Clare is the proud author of two best-selling business books published by Kogan Page - The Retail Champion: 10 Steps to Retail Success, published July 2012 and How to Sell to Retail: The Secrets of Getting Your Product to Market, published February 2013. She has provided contributions to various academic texts, including Retail Marketing Management (published by Pearson). With an engaging, conversational yet informative style, Clare writes for press and content agencies, providing features, articles, blogs and opinion pieces as well as contributions to white papers and reports. However, when the situation demands a more serious style, Clare can deliver - In 2016 she wrote an extensive report for a major insurance and risk law firm, as a retail expert witness, to support a public liability suit. She found that project particularly enjoyable as it played well to her strengths – assimilating large amounts of data and information, identifying the key points and articulating that in an understandable manner. When not on TV or speaking at conferences, Clare’s “day job” sees her supporting consumer-facing businesses through her consultancy services. When asked to describe what she most loves about retail consulting it is typically the opportunity to “dig deep”, getting “under the bonnet”, in order to leverage the business data to uncover the insights that lead to “lightbulb moments”. She also loves working on business change programmes that centre on improving the processes and systems to increase profitability by supporting more rapid, better informed decision making, improving the customer experience, or simply by become more efficient and streamlined. In this respect she considers herself a “business engineer” with a brain that works like a relational database! Due to her years of experience, her logical, objective approach, her quick, rational thinking, she is known for being able to cut through complexity, seeing right through to the crux of issues, finding creative solutions that others may have overlooked. As if all that wasn’t enough, Clare is a working mum, juggling a home life in rural Lincolnshire with her partner, their 5 kids, 4 cats, and geriatric Labrador! For all enquiries, contact Clare directly on 01727 238890 or email champion@retailchampion.co.uk.
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