Innovation the key to independent success @RetailTrust #IndieRetail

Necessity is the mother of invention, and it would take an optimist of considerable conviction to convince me that there is currently no necessity for invention on the high street. 

Retail Week & the Queen’s Diamond Jubilee

When Retail Week used the occasion of the Queen’s Diamond Jubilee to look at the transformation of retail during her reign, the main thing that struck me was that, as eager as the traditional retailers were to extol the virtues of the advances that carried them to success in the last century, the references to bricks and mortar businesses seemed to dry up the second we entered a new millennium.

In their place were the big name etailers, Asos and Amazon, representing a generation of start-ups who were unafraid of the status quo and willing to take risks in order to succeed. It is difficult to disagree with the premise that the 21st century has thus far belonged to the young and the brave.

If I were to draw one conclusion from what we have learned over the past few years, it is that everything is very much up for grabs. No one could have perceived the seismic shifts we have witnessed, with names we thought would live on forever disappearing at an alarming rate, but I see no reason why this should mean a retreat to playing it safe and knowing one’s place.

Collaboration and Dialogue

Independent retail has always been at the forefront of innovation, and if our high streets are to return to their glory days as central hubs of their communities, it is a rejuvenated outlook and fearlessness that will get them there.

Not all innovation has to change the world however, and there are so many areas where simple, logical thinking can reap immediate and considerable rewards. Collaboration and dialogue with local authorities is vital, to ensure they maintain a detailed understanding of the challenges and opportunities facing independent retailers, and seek to incentivise rather than penalise wherever possible.

Inventive Independent Retailers

A strong high street benefits every single area of a community, and there is a direct correlation between the strength of a high street and the number of thriving, inventive independent retailers keeping the giants of the sector on their toes.

Conveniently enough, two weeks before Retail Week looked back, they looked forward, hypothesising as to the high street of the future. The first of their eight points for ‘a new look high street’ struck a chord, stating as it does that “High streets must become less ‘identikit’ and more interesting as they fight for footfall and sales”.

Though it may not be Retail Week’s place to say so, ‘identikit’ can quite easily be interpreted as ‘big name, chain stores’, and this only serves to underline how integral independent retail will be to the renaissance of the high street.

There is no doubt in my mind that the answers to the high street’s problems are out there, and that they will be found eventually, but that process can be given an almighty kick up the backside if the independent retailers seek to act with innovation and revival at the heart of everything they do.

Nigel, Chief Executive of Retail Trust.

Nigel is Chief Executive of Retail Trust. Born and bred in Manchester, Nigel has spent 37 years in the retail industry.

He started his career with BHS and spent eleven years in various store management positions. He then joined the Burton Group (which became Arcadia Group) as an Area Manager, holding various senior management positions throughout his 14 year career with them. His last position at Arcadia was Retail Director.

In 2000 Nigel was appointed Retail Managing Director of The Body Shop and spent 3 years there. He took up his current position as Chief Executive Retail Trust in December 2003.

Retail Trust is the only charity looking after the needs of all three million people working in retail and those retired from the sector and associated businesses.

Retail Trust operates a free and confidential Helpline 0808 801 0808 which provides vital support and a range of services including access to: hardship grants, free counseling, free legal and debt advice, and help with redundancy as well as retirement housing throughout the UK.

He is the Chairman of the ELLA Foundation and sits on the advisory board of the Oxford Summer School.

He is a founder member of The Professional Speakers Association and a member of the Institute of Directors.

Nigel is a regular spokesperson for the principle retail charity in the media.


About Clare Bailey

Clare Bailey, The Retail Champion (formerly Clare Rayner), is one of the most well-known and respected retail experts in the UK. With unrivalled knowledge in retail, high streets and consumer matters, she offers unbiased, independent content – whether engaged as a professional speaker, for broadcast media, or for a written feature. Clare is a business woman, entrepreneur and founder of several small businesses. Having been born into a family of successful business owners, it was inevitable that she’d eventually jump off the corporate treadmill and step out on her own! Today her brand portfolio includes The Retail Champion, The Retail Conference, the Future High Street Summit and the Support for Independent Retail campaign. In addition, she is co-founder of Mobaro Retail UK and a non-exec director of Beed Virtual Assistant Services. Having started her career as a fast-track store management trainee for McDonalds, she went on to work with leading retailers such as M&S, Dixons and Argos. She moved swiftly into management roles before being headhunted into senior consulting roles with global software giant SAP, and international management consulting brand, Accenture. Her corporate background in senior retail, consulting and technology roles, coupled with her experience of creating and running her own business, has enabled her to be equally capable whether consulting to global brands or micro businesses. This unique blend has not only positioned her as a leading expert in all things retail, but has enabled her to add meaningful commentary and insight to the debate around the future of the high street, and, how technology is driving fundamental change in the way consumers, and businesses, interact. Clare has become an influential voice in her field, which has resulted in her becoming a regular media contributor and sought-after conference speaker. Often seen on Good Morning Britain, BBC Breakfast, Sky News, and Chanel 5 (to name a few), Clare speaks on a myriad of retail, high street and consumer issues – but is particular adept when it comes to explaining the context behind retail trading results, newly released data, and government stats, in a palatable and informative manner. In addition to broadcast and conference speaking, Clare is the proud author of two best-selling business books published by Kogan Page - The Retail Champion: 10 Steps to Retail Success, published July 2012 and How to Sell to Retail: The Secrets of Getting Your Product to Market, published February 2013. She has provided contributions to various academic texts, including Retail Marketing Management (published by Pearson). With an engaging, conversational yet informative style, Clare writes for press and content agencies, providing features, articles, blogs and opinion pieces as well as contributions to white papers and reports. However, when the situation demands a more serious style, Clare can deliver - In 2016 she wrote an extensive report for a major insurance and risk law firm, as a retail expert witness, to support a public liability suit. She found that project particularly enjoyable as it played well to her strengths – assimilating large amounts of data and information, identifying the key points and articulating that in an understandable manner. When not on TV or speaking at conferences, Clare’s “day job” sees her supporting consumer-facing businesses through her consultancy services. When asked to describe what she most loves about retail consulting it is typically the opportunity to “dig deep”, getting “under the bonnet”, in order to leverage the business data to uncover the insights that lead to “lightbulb moments”. She also loves working on business change programmes that centre on improving the processes and systems to increase profitability by supporting more rapid, better informed decision making, improving the customer experience, or simply by become more efficient and streamlined. In this respect she considers herself a “business engineer” with a brain that works like a relational database! Due to her years of experience, her logical, objective approach, her quick, rational thinking, she is known for being able to cut through complexity, seeing right through to the crux of issues, finding creative solutions that others may have overlooked. As if all that wasn’t enough, Clare is a working mum, juggling a home life in rural Lincolnshire with her partner, their 5 kids, 4 cats, and geriatric Labrador! For all enquiries, contact Clare directly on 01727 238890 or email
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