FREE Webinars for #IndieRetail – part of our Support for Independent Retail campaign

I am planning to deliver a number of webinars across a variety of topics. 3 webinars are scheduled already and a number more are in the pipeline. All our sessions are offered so you can get involved live, having your questions answered during the session, but if you can’t make the live sessions the links to the recorded sessions will also be published on To find out what we have on offer, read on!

An Interview with the REAL “Queen of Shops”…

Deryane Tadd owner of The dressing roomOn Monday 11th March at 6:30pm  I am hosting an Interview with the REAL “Queen of Shops”! – Top of the Drapers Inspiring Indie list, Deryane Tadd of The Dressing Room St Albans.

In the interview I will ask her to share the secrets of her success and will also pose pre-submitted questions from those who register for the session. We will talk about how her in-store events have become much anticipated with her customer base, how she has become a destination store that people visit from miles around, and how ecommerce has really been her platform for growth. We’ll also talk about how customer experience is central to everything she and the team do, and, the importance of that team…

During the session attendees will not only hear about what makes this independent retail business such a success but will also get to see some fantastic images of the store, the visual merchandising, the windows and from the various in-store events that they run, to bring to live the WOW factor that underpins their brand proposition.

This is a great opportunity for any independent retailer to gain an insight into how Deryane, and her team at The Dressing Room, have been able to consistently see off strong competition, winning awards against even some of the most well known chains.

To find out more and to register see

Playing your part in Keeping Towns Alive

AMT logoOn Thursday 14th March at 6:30pm I am hosting a webinar with guest presenter Chris Wade, CEO of Action for Market Towns. The session is entitled Playing your part in Keeping Towns Alive”

Chris will share experiences on how retailers and town team teams can keep the bustle in their High Streets.  Chris says “Through our Towns Alive initiative, we have hundreds of examples of how local businesses and communities have made a difference and kept people coming in to town. Some of that is about inspiring projects and creative marketing; some of it is about understanding issues and doggedly following processes that work.”

In this webinar Chris will touch on both aspects, helping you to help your town and its businesses, stay alive.

This webinar will interest anyone – retailer, consumer, member of the council – who is interested in learning what it takes to keep our towns alive. We look forward to sharing with you. To find out more and to register see

Celebrating Independent Retail throughout July

independent-retailer-monthOn Monday 18th March at 6:30pm I will be delivering a webinar “Planning ahead for Independent Retailer Month UK 2013” to help anyone interested in supporting Independent Retailer Month 2013. As Independent Retailer Month is now in it’s 3rd year, I want to make sure that 2013 is the biggest and best yet!

Whether you are a retailer, a local trade organisation, a town-team or a local council, this campaign is an opportunity for everyone to do something positive to celebrate the important role independent retailers have in our communities and our local economies. For more details about the campaign see

In this session I will share learnings from the last 2 years, from both sides of the Atlantic, and will introduce some of the ways that individual retailers, groups of retailers and whole towns can get involved, increasing community engagement, footfall and sales throughout July. I will also advise as to what support is available from the campaign team and how you can tap into that.

This webinar is a great opportunity for anyone interested in the campaign to get some ideas and to ask the questions they need to ask about how to move it forward in their local area. To find out more and to register see

More webinars to be announced soon…

I’ll be releasing details of more webinars soon – so keep an eye out for those on social media, via our email newsletters and through the blog!

I look forward to speaking to you soon.


About Clare Bailey

Clare Bailey, The Retail Champion (formerly Clare Rayner), is one of the most well-known and respected retail experts in the UK. With unrivalled knowledge in retail, high streets and consumer matters, she offers unbiased, independent content – whether engaged as a professional speaker, for broadcast media, or for a written feature. Clare is a business woman, entrepreneur and founder of several small businesses. Having been born into a family of successful business owners, it was inevitable that she’d eventually jump off the corporate treadmill and step out on her own! Today her brand portfolio includes The Retail Champion, The Retail Conference, the Future High Street Summit and the Support for Independent Retail campaign. In addition, she is co-founder of Mobaro Retail UK and a non-exec director of Beed Virtual Assistant Services. Having started her career as a fast-track store management trainee for McDonalds, she went on to work with leading retailers such as M&S, Dixons and Argos. She moved swiftly into management roles before being headhunted into senior consulting roles with global software giant SAP, and international management consulting brand, Accenture. Her corporate background in senior retail, consulting and technology roles, coupled with her experience of creating and running her own business, has enabled her to be equally capable whether consulting to global brands or micro businesses. This unique blend has not only positioned her as a leading expert in all things retail, but has enabled her to add meaningful commentary and insight to the debate around the future of the high street, and, how technology is driving fundamental change in the way consumers, and businesses, interact. Clare has become an influential voice in her field, which has resulted in her becoming a regular media contributor and sought-after conference speaker. Often seen on Good Morning Britain, BBC Breakfast, Sky News, and Chanel 5 (to name a few), Clare speaks on a myriad of retail, high street and consumer issues – but is particular adept when it comes to explaining the context behind retail trading results, newly released data, and government stats, in a palatable and informative manner. In addition to broadcast and conference speaking, Clare is the proud author of two best-selling business books published by Kogan Page - The Retail Champion: 10 Steps to Retail Success, published July 2012 and How to Sell to Retail: The Secrets of Getting Your Product to Market, published February 2013. She has provided contributions to various academic texts, including Retail Marketing Management (published by Pearson). With an engaging, conversational yet informative style, Clare writes for press and content agencies, providing features, articles, blogs and opinion pieces as well as contributions to white papers and reports. However, when the situation demands a more serious style, Clare can deliver - In 2016 she wrote an extensive report for a major insurance and risk law firm, as a retail expert witness, to support a public liability suit. She found that project particularly enjoyable as it played well to her strengths – assimilating large amounts of data and information, identifying the key points and articulating that in an understandable manner. When not on TV or speaking at conferences, Clare’s “day job” sees her supporting consumer-facing businesses through her consultancy services. When asked to describe what she most loves about retail consulting it is typically the opportunity to “dig deep”, getting “under the bonnet”, in order to leverage the business data to uncover the insights that lead to “lightbulb moments”. She also loves working on business change programmes that centre on improving the processes and systems to increase profitability by supporting more rapid, better informed decision making, improving the customer experience, or simply by become more efficient and streamlined. In this respect she considers herself a “business engineer” with a brain that works like a relational database! Due to her years of experience, her logical, objective approach, her quick, rational thinking, she is known for being able to cut through complexity, seeing right through to the crux of issues, finding creative solutions that others may have overlooked. As if all that wasn’t enough, Clare is a working mum, juggling a home life in rural Lincolnshire with her partner, their 5 kids, 4 cats, and geriatric Labrador! For all enquiries, contact Clare directly on 01727 238890 or email
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