Author Archives: Clare Bailey

About Clare Bailey

Clare Bailey, The Retail Champion (formerly Clare Rayner), is one of the most well-known and respected retail experts in the UK. With unrivalled knowledge in retail, high streets and consumer matters, she offers unbiased, independent content – whether engaged as a professional speaker, for broadcast media, or for a written feature. Clare is a business woman, entrepreneur and founder of several small businesses. Having been born into a family of successful business owners, it was inevitable that she’d eventually jump off the corporate treadmill and step out on her own! Today her brand portfolio includes The Retail Champion, The Retail Conference, the Future High Street Summit and the Support for Independent Retail campaign. In addition, she is co-founder of Mobaro Retail UK and a non-exec director of Beed Virtual Assistant Services. Having started her career as a fast-track store management trainee for McDonalds, she went on to work with leading retailers such as M&S, Dixons and Argos. She moved swiftly into management roles before being headhunted into senior consulting roles with global software giant SAP, and international management consulting brand, Accenture. Her corporate background in senior retail, consulting and technology roles, coupled with her experience of creating and running her own business, has enabled her to be equally capable whether consulting to global brands or micro businesses. This unique blend has not only positioned her as a leading expert in all things retail, but has enabled her to add meaningful commentary and insight to the debate around the future of the high street, and, how technology is driving fundamental change in the way consumers, and businesses, interact. Clare has become an influential voice in her field, which has resulted in her becoming a regular media contributor and sought-after conference speaker. Often seen on Good Morning Britain, BBC Breakfast, Sky News, and Chanel 5 (to name a few), Clare speaks on a myriad of retail, high street and consumer issues – but is particular adept when it comes to explaining the context behind retail trading results, newly released data, and government stats, in a palatable and informative manner. In addition to broadcast and conference speaking, Clare is the proud author of two best-selling business books published by Kogan Page - The Retail Champion: 10 Steps to Retail Success, published July 2012 and How to Sell to Retail: The Secrets of Getting Your Product to Market, published February 2013. She has provided contributions to various academic texts, including Retail Marketing Management (published by Pearson). With an engaging, conversational yet informative style, Clare writes for press and content agencies, providing features, articles, blogs and opinion pieces as well as contributions to white papers and reports. However, when the situation demands a more serious style, Clare can deliver - In 2016 she wrote an extensive report for a major insurance and risk law firm, as a retail expert witness, to support a public liability suit. She found that project particularly enjoyable as it played well to her strengths – assimilating large amounts of data and information, identifying the key points and articulating that in an understandable manner. When not on TV or speaking at conferences, Clare’s “day job” sees her supporting consumer-facing businesses through her consultancy services. When asked to describe what she most loves about retail consulting it is typically the opportunity to “dig deep”, getting “under the bonnet”, in order to leverage the business data to uncover the insights that lead to “lightbulb moments”. She also loves working on business change programmes that centre on improving the processes and systems to increase profitability by supporting more rapid, better informed decision making, improving the customer experience, or simply by become more efficient and streamlined. In this respect she considers herself a “business engineer” with a brain that works like a relational database! Due to her years of experience, her logical, objective approach, her quick, rational thinking, she is known for being able to cut through complexity, seeing right through to the crux of issues, finding creative solutions that others may have overlooked. As if all that wasn’t enough, Clare is a working mum, juggling a home life in rural Lincolnshire with her partner, their 5 kids, 4 cats, and geriatric Labrador! For all enquiries, contact Clare directly on 01727 238890 or email

National Minimum Wage Employer Toolkit #NMW

On Thursday, 1 October, the government is introducing increases to the National Minimum Wage rates of pay. It is the minimum pay per hour almost all workers are entitled to by law and depends on their age and whether they … Continue reading

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Consumer Rights Act 2015 comes into force on 1 October Eight pieces of legislation streamlined into one Making the law simpler for businesses and consumers Consumers downloading music or buying ebooks are today being given new legal rights. Responding to … Continue reading

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How can independent retailers mitigate the effect of declining high street footfall and spending this Christmas?

It’s the end of September, and although the sun is still shining most switched-on retailers will already be thinking about the most important trading period of the year – Christmas. In recent years the high street has been hit hard at … Continue reading

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Independent Retailer Month: Benefits of shopping locally by @AnnectoUK for #indieretail #indiemonth

Last Friday may have been the end of Independent Retailer Month but as sponsors of the Support for Independent Retail Campaign, we at Annecto want to encourage more people to shop locally throughout the year As we came to the … Continue reading

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Holidays are coming! Get involved and Celebrate an Independent Christmas #indieretail #indiexmas

It’s three months until Christmas and here at the Support for Independent Retail campaign, we’re getting excited! It’s time to start thinking about how to get those Christmas shoppers into your store, so join our Celebrate an Independent Christmas campaign … Continue reading

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Cambridge Independent Retailer Month 2014 by @CambridgeBID

This is a guest feature provided by Rachel Rissbrook, Marketing and Commercial Manager, Cambridge BID. Rachel was coordinator of this year’s Independent Retailer Month activities in the city.

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How many independent retailers are there in the UK? #indieretail

There is a vast array of retail businesses across the UK, ranging from the smaller one-store retailers to the mighty multi-store giants. Trying to pinpoint exactly how many of each is a tricky task – the many facets of the … Continue reading

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PRESS RELEASE: Independent Retailer Month urges retailers to collaborate for success

As Independent Retailer Month enters its third week, retailers are being encouraged to recognise the benefits of collaboration on the high street. The annual campaign, now in its fourth year, has seen hundreds of small businesses running events and activities … Continue reading

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Independent Retailer Month in #Bath #BTH #IndieMonth – guest feature by @graceandted

It’s our second year of owning an independent pre-owned designer clothing boutique in the beautiful city of Bath. Whilst we were aware of Independent Retailer Month last year, it seemed to pass us by without much of a hoo-ha. The odd … Continue reading

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